If an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with PFC Furniture Industries within 3 days from date of despatch of goods. All items shipped are sent in it's original packaging direct from the manufacturer. If you discover damage on your new items, please contact our office immediately. We will ask for images of the damage and a brief description. Upon further review, a representative from our shipping team will contact you to discuss your options of repair or replacement.
Email details of your claim to firstname.lastname@example.org
The following options will then be made available:
1. Replacement: If possible, a replacement will be sent, subject to availability.
2. Credit: If no replacement is available, a credit may be offered to the full amount of the purchase price.
3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited).
Returns are not accepted due to a change of mind, so please choose carefully.
Exchanges will not be permitted.